On a recent customer call, we were discussing how invaluable Service-Txt has become during repairs. The customer shared an experience where he had a machine fully disassembled on the bench and reached a point where he needed the customer’s approval to proceed.

Before Service-Txt, they would call the customer, but often it would take a day or more to get a callback. While waiting, they’d have to move the machine off the bench to make room for other jobs, carefully trying to keep all the parts organized. Despite their best efforts, bolts and screws would inevitably get mixed up with similar-looking parts. This added unnecessary time and frustration, as everything needed to be sorted out and re-remembered when the customer finally responded. It was a disruption—not just in workflow, but also in the tech’s focus on the repair.

Now, with Service-Txt, the process is seamless. The shop tech can simply walk over to Service-Txt and send the customer a quick message like:

“Hello, while repairing your Toro Snowblower, we discovered the friction disc is cracked and needs replacing. The estimate is $250. Are you okay with this? Please call to discuss if not.”

Thanks to the Txt Inbox Notices, the tech can immediately get back to the bench. Within minutes, the customer responds via Service-Txt, and the system forwards the response—“Yes, please proceed”—right to the tech’s phone. The repair continues without delay.

From discovering the issue to receiving customer approval, the entire process takes less than 15 minutes.

This isn’t just a convenience—it’s a huge time saver that keeps your shop running efficiently, minimizes disruptions, and reduces the chance of misplaced parts or forgotten steps.

Ready to streamline your workflow? Check out Service-Txt today and experience effortless, out-of-the-box customer communication. Sign up for a free trial and see the difference for yourself!