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Service Flow

Service Flow – Great for repair shops (ex. Power Equipment service, vehicle or bike repairs, or even dry cleaners), where a customer drops off their item for service. We offer a range of features from Texting with Basic to Full Service/Repair Management.  Delivery and Rental Tracking are perfect for when you need to text customers about their deliveries or
upcoming rentals.

Pricing - 14 day FREE Trial

14 Day Free Trial – We are offering your business a free trial, just to try it out! We know it will help you reduce customer phone call “tag” – replacing it with text messages that all customers nowadays do in fact respond to. Our current Service Txt customers are finding huge labor savings AND their customers are happier too.  After sign up, we invoice a monthly service charge, you can cancel anytime

Service Txt runs on a secure server, nothing to install – a simple web browser is all that is needed. Customer satisfaction is our #1 value doing whatever it takes to make you successful. We can set your free trial up remotely in a matter of minutes – so no big process, it’s super easy to start.

Billing is monthly, with pricing tiers and starts with simple customer texting and as pricing increases, more Service/Repair management features are included.

Standard

Basic Service/Repair Texting
Over $350 value for only $39
$ 39 Monthly
  • Txt Service* Included!
    ($150 value)
  • 100 Txt Messages
  • 4 User Accounts
    (Lead and 3 techs)
  • 250 / 450 Customers
    (active/max)
  • Locations: 1 max
  • Txt Msg Limit Increase Eligible
  • Service Flow
    (fixed)
  • Vulgar Language
    Protection ($25 value)
  • Customer STOP msg (per FCC)
  • Pre-made Txt Messages ($90 value)
  • 2-way text msgs ($75 value)
  • Customer Direct Txt Messaging
    ($50 value)
  • Custom Txt Message Templates
  • Auditing ($25 value)
  • Customizable Service Flow States
  • Customer Equipment Mgmt
    ($75 value)
  • Wait Statistics ($90 value)
  • Bulk Txt Messaging ($150 value)
  • Delivery Tracking
    Txt Messaging ($100 value)
  • Rental Equip Tracking
    Txt Messaging ($125 value)
  • Customer Data Import Name & Phone
  • Txt Inbox Notices
Click Here
Basic Service/Repair Texting
Total Value $350 for only $39

Pro

Full Service/Repair Mgmt
Over $500 value for only $69
$ 69 Monthly
  • Txt Service* Included!
    ($150 value)
  • 350 Txt Messages
  • 6 User Accounts
    (Lead and 5 techs)
  • 700 / 1400 Customers
    (active/max)
  • Locations: no limit
  • Txt Msg Limit Increase Eligible
  • Service Flow (customizable)
    ($75 value)
  • Vulgar Language
    Protection ($25 value)
  • Customer STOP msg (per FCC)
  • Pre-made Txt Messages ($90 value)
  • 2-way text msgs ($75 value)
  • Customer Direct Txt Messaging
    ($50 value)
  • Custom Txt Message Templates
  • Auditing ($25 value)
  • Customizable Service Flow States
  • Customer Equipment Mgmt
    ($75 value)
  • Wait Statistics ($90 value)
  • Bulk Txt Messaging ($150 value)
  • Delivery Tracking
    Txt Messaging ($100 value)
  • Rental Equip Tracking
    Txt Messaging ($125 value)
  • Customer Data Import Name & Phone
  • Txt Inbox Notices (+$9)
  • Service Notes (+19)
Click Here
Total Value $500 for only $69
Popular

Premium

Comprehensive Service/Repair Mgmt
Over $1000 for only $99
$ 99 Monthly
  • Txt Service* Included!
    ($150 value)
  • 600 Txt Messages
  • 10 User Accounts
    (2 Leads and 8 techs)
  • 1000 / 2000 Customers
    (active/max)
  • Locations: no limit
  • Txt Msg Limit Increase Eligible
  • Service Flow (customizable)
    ($75 value)
  • Vulgar Language
    Protection ($25 value)
  • Customer STOP msg (per FCC)
  • Pre-made Txt Messages ($90 value)
  • 2-way text msgs ($75 value)
  • Customer Direct Txt Messaging
    ($50 value)
  • Custom Txt Message Templates
  • Auditing ($25 value)
  • Customizable Service Flow States
  • Customer Equipment Mgmt
    ($75 value)
  • Wait Statistics ($90 value)
  • Bulk Txt Messaging ($150 value)
  • Delivery Tracking
    Txt Messaging ($100 value)
  • Rental Equip Tracking
    Txt Messaging ($125 value)
  • Customer Data Import Name, Phone,
    Email
  • Txt Inbox Notices (+$9)
  • Service Notes (+$19)
Click Here
Total Value $1000 for only $99

(*) No need for a dedicated texting service phone number (t) incoming text messages are INCLUDED!  
All pricing are per location. Discounts available for multiple locations.

Limit Increases

Add OnQuantityPrice (per month)
Text Message Pack 1100~+$9 / month
Text Message Pack 2225~+$14 / month
Text Message Pack 3450~+$26 / month
Text Message Pack 4900~+$48 / month
Customers Pack 1500 / 1000 (active/max)~+$15 / month
Customers Pack 21500 / 3000 (active/max)~+$26 / month
   

(~) Across all locations, adds to monthly plan limit

Recent New Features

Txt Inbox NoticesService-txt will send you a text message for every customer reply received across your org. If you are away from your computer, a notice will be texted to you with the customer’s message.Production Feb 2025

FeatureDescriptionRelease Date
Service Notes CollaborationInternal conversations and notes associated with each customer and their service. Increases collaboration and provides notes/history that can be referred back to at anytimeProduction Feb 2025
Txt Inbox NoticesService-txt will send you a text message for every customer reply received across your org. If you are away from your computer, a notice will be texted to you with the customer’s message.Production Feb 2025
Incoming Customer Message InboxAllows you and your team to keep on top of customer txt message responses.Production Jan 2025
Rental Equipment Tracking and Txt MessagesLet customers know their rental equip is booked, send rental quotes, and thank you using text messages!Production Oct 2024
Delivery Tracking and Txt MessagesLet customers know their delivery status of mulch, gravel, or equipment using text messages!Production May 2024
Customer Data ImportImport Customer List from other products (CSV format)Production April 2024
Bulk Txt Service RemindersSend service reminders for entire customer listProduction April 2024
Wait StatisticsStandard, Custom/Searchable statistics related to the performance of your service flow. For example, average customer wait times for the front of house, and specific wait times for each service flow states.Production Dec 2023

Future Features

FeatureDescriptionRelease Date
Service Notes PremiumComments to notes, more and configurable reaction emojis, and real-time note udpatesSpring 2025
Auto Txt Message RespondersGiven certain key words, respond with pre-made messages. Possible Artificial Intelligence (AI) with ChatGPTSummer 2025
New ideas or Improvements??We are all ears and are welcome and open to any and all suggestions, please let us know anytime!Anytime
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