We’re excited to announce a new feature for Service-TXT users: Service Notes — now available and ready to supercharge your team’s coordination and customer care.

What Are Service Notes?

Service Notes let you and your team keep internal notes about a customer, on any topic. Think of it as a way to “chat” internally about a customer, right within Service-TXT. It’s private, organized, and tightly integrated with your existing workflow.

For example:

“Customer’s mower is 12 years old and probably ready for replacement soon.”

Rather than lose track of this insight, you can record it directly in that customer’s Service Notes — visible to your whole team, no matter who works with this customer next.

Why You’ll Love It

✅ Keeps your team aligned on customer history and service strategy

✅ Perfect for long-term customer relationships — even when they’ve been quiet for a while

✅ Helps you deliver consistent service, even across shifts, locations, or staff changes

✅ A central place for internal thoughts, reminders, and shared knowledge

It’s like a team-only chat thread, but baked right into your customer records.

Add-on Pricing

We’re offering Service Notes as an optional add-on (see the pricing page). Why?

Because unlike third-party “chat” or internal messaging tools that are:

☠️ Clunky to set up

🧩 Not integrated

💸 Surprisingly expensive

🤯 One more system to maintain

Service Notes are built into Service-TXT. No extra logins. No syncing. Just smooth, smart internal collaboration.

Ready to try it? Service Notes are now live. You can add them from your store’s settings.

Sign up for a free trial and see the difference for yourself!