Most service shops still rely on phone calls and voicemails to keep customers updated. The problem? Customers don’t answer, they don’t listen to voicemails, and it slows your shop down. Meanwhile, your competitors who switched to texting are already running faster and keeping customers happier.

Customers Expect Quick, Simple Updates

Texting fits how people communicate today. It gives you:

• Near-instant reads
• Clear written records
• No missed calls or voicemail tag

A short message like “Hi Tom, parts arrived, we’re starting the repair now” lands exactly where customers pay attention: their texts.

Phone Calls Waste Time

Calling a customer at work, leaving a voicemail, waiting for a callback, explaining things twice — it eats up time your team should be spending on actual repairs. Text updates replace all of that with a faster, smoother workflow.

Your Competitors Are Already Texting

Shops using text updates see:

• Faster approvals
• Fewer interruptions
• Fewer “Just checking on my repair” calls
• Customers who actually thank them for good communication

Once word gets out that another shop communicates better and faster, expectations shift. Staying competitive means keeping up with that.

Texting Builds Customer Trust

Customers say texting makes the service feel more professional and transparent. They know what’s going on, they feel taken care of, and they come back. Many even tell friends about the shop that “kept me updated the whole time.”

Switching to Texting Takes Minutes

That’s where Service TXT comes in:

• No extra phone number needed
• Nothing to install
• Ready-made messages for common updates
• Fewer phone calls, more repair-time
• Clear, organized communication in one place

It’s fast, simple, and built for busy repair shops.

Try It Free

If you want happier customers, fewer calls, and smoother days, texting is the easiest upgrade you can make.

Your customers are already texting. Your shop should be too.