Answers to common questions from repair, rental, and delivery shops considering Service-TXT.
Do I need a special phone or texting service?
No. Service-TXT lets you send customer text updates directly from your shop PC. No extra phone and no separate texting service is required.
Will this help reduce incoming phone calls?
Absolutely! When customers get clear updates by text, shops often see fewer “just checking on my repair” calls and less time spent with phone tag.
What types of businesses is Service-TXT designed for?
Service-TXT is a great fit for repair shops, rental businesses, and delivery-oriented service businesses that need a simple way to keep customers informed.
Do I need to install software on every computer?
No. Service-TXT is web-based, so your staff can use it from a web browser without dealing with a complicated software rollout.
Can I send ready-made messages instead of typing each text from scratch?
Yes. Service-TXT includes pre-made text messaging so your team can send consistent updates quickly and keep customers informed without extra typing.
How quickly can my shop get started?
Most shops can get started quickly, in less than an hour! We also provide setup help, so you are not left alone to figure it out while the phone rings and someone needs a mower carb cleaned.
Do I need a credit card to start the free trial?
No. The 14-day free trial does not require a credit card.
Can I cancel if it is not a fit for my business?
Yes. You can cancel anytime. Service-TXT is designed to be easy to try without getting trapped in some ridiculous time consuming cancelation process.
Can I watch a demo before contacting you?
Yes. You can watch the 5-minute demo video and use promo code PullStart2026 to see how Service-TXT works before starting a trial.
How does billing work?
After sign up, we invoice a monthly service charge. Pay by check to our PO Box, you can cancel anytime
How do I contact Service-TXT if I have questions?
You can email support@service-txt.com. Real businesses still answer emails and even the phones! It’s refreshing.
Ready to see if Service-TXT can help your shop save time and reduce customer calls?