When the weather warms up, the phones start ringing. Mowers, trimmers, generators, tractors — spring brings volume fast. It also exposes communication problems.
Customers want updates. “Is it ready?” “Did the parts come in?” “How much will it cost?” Every call interrupts work. Every voicemail means a callback.
Most service shops still rely on phone calls and voicemails to keep customers updated. The problem? Customers don’t answer, they don’t listen to voicemails, and it slows your shop down. Meanwhile, your competitors who switched to texting are already running faster and keeping customers happier.
Tired of customer calls and using your personal phone for work? **Service-Txt.com** simplifies things. Send **ready-made text updates** to customers as repairs progress, all without an extra phone or installations. This means less phone tag, more work, and your personal phone stays personal. Customers love the updates, making your shop run smoother.
Service Notes are now available and allow you and your team to keep notes about a customer on any topic…They are great for working with customers you have not seen in a while too. Essentially, Service Notes are a way to chat internally related to customers.
On a recent customer call, the customer shared an experience where he had a machine fully disassembled on the bench and reached a point where he needed the customer’s approval to proceed…
In 2025, texting is hands-down the easiest and fastest way to get in touch with customers. Unlike emails that might go unread for days or phone calls that people ignore, text messages are usually…
HOME / FEATURES / BUSINESS USES / BLOG / PRICING / CONTACT / Sign up Using a text message service to communicate with customers offers several key
In 2025, texting is hands-down the easiest and fastest way to get in touch with customers. Unlike emails that might go unread for days or phone calls that people ignore, text messages are usually…
