In 2025, texting is hands-down the easiest and fastest way to get in touch with customers. Unlike emails that might go unread for days or phone calls that people ignore, text messages are usually opened and read within minutes. Most people have their phones on them all the time, so a quick text is the best way to make sure your message gets through. Whether it’s sending out a reminder, letting someone know their delivery is on the way, or answering a quick question, texting is straightforward and reliable.

Texting is also what customers prefer because it’s fast and simple. People don’t want to wait on hold or sift through their email inbox to find what they need. They like being able to reply right away or get the info they need without a hassle. For businesses, it’s a game-changer. You can send updates, reminders, or even answer questions quickly without it taking up a ton of time. Plus, customers appreciate that personal touch that makes them feel like they’re talking to a real person instead of a machine.

By switching to text messaging, you’ll notice something else—it’ll cut way down on phone calls from customers. Instead of being tied up on the phone answering the same questions over and over, you can handle everything faster with a quick text. Customers don’t need to call to check on their repair, reschedule a delivery, or ask for updates. It’s all handled in seconds through texting. That means more time for you and your team to focus on getting the job done and less time stuck on the phone. It’s a win-win for everyone.

Ready to save time and keep your customers happy? Sign up for Service TXT now and see how text messaging can transform your business!